Service Login 
Returns Policy
Returns is a scheme provided by
respective sellers directly under this policy in terms of which the option of
exchange, replacement and/ or refund is offered by the respective sellers to
you. All products listed under a particular category may not have the same returns
policy. For all products, the policy on the product page shall prevail over the
general returns policy. Do refer the respective item's applicable return policy
on the product page for any exceptions to the table below.
The return policy is divided
into three parts; Do read all sections carefully to understand the conditions
and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
|
Category |
Returns Window, Actions Possible and Conditions (if any) |
|
Lifestyle: Clothing, Footwear, Watches, Sunglasses,
Fashion Accessories |
30 days Refund, replacement or exchange |
|
Lifestyle: Sport &
Fitness Equipment,, Baby Care, Jewellery, Footwear Accessories, Travel
Accessories, Lingerie (top-wear) Home: Home décor, Furnishing, Home Improvement Tools,
Household Items, and Pet Supplies; Books & More: Books, Music Instruments, Office
Supply, School Supply and Toys Automotive: All automotive spare parts, accessories |
10 days Refund or replacement |
|
All Electronics, Furniture and Large appliances other than
Apple / Beats and Google Products |
10 days Replacement only In order to help you resolve issues with your product, we may
troubleshoot your product either through online tools, over the phone, and/or
through an in-person technical visit. If a defect is determined within the Returns Window, a
replacement of the same model will be provided at no additional cost. If no
defect is confirmed or the issue is not diagnosed within 10 days of delivery
or Installation wherever applicable, you will be directed to a brand service
centre to resolve any subsequent issues. In any case, only one
replacement shall be provided. |
|
Apple / Beats & Google Products (Mobiles, Tablets,Laptops,
Smart Watches) |
10 days Replacement only For all functionality related issues, do contact the brand
authorized service centre directly. ·
Authorized Service Partner Locator : o Apple
/ Beats - https://locate.apple.com/in/en o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB ·
Brand Support Site : o Apple
/ Beats - https://support.apple.com/en-in o Google
- https://madeby.google.com/intl/en_in/phone/support/ For any other issues with the
product you may contact Theyorder - Theyorder’s 24×7 Customer Care |
|
Grocery |
10 days Refund only Fruits and Vegetables ordered would be delivered only in the
first attempt. In order to ensure that you get fresh fruits and vegetables,
we will not be making reattempts to deliver your fruits and veggies in case
you miss your slot. Rest of grocery items from Supermart would be delivered
through reattempt in case you miss your slot. |
|
Try & Buy |
10 days Refund only This policy shall be applicable selectively (geographical
coverage, product, customer and time periods). Try & Buy benefits shall be applicable only if the product
was bought when the item was on Try & Buy. Else normal category policy
shall apply on the order. In any case, only one replacement shall be
provided. |
|
No Returns categories |
Some products in the above categories are not returnable due
to their nature or other reasons. For all products, the policy on the product
page shall prevail. You can view the complete
list of non-returnable products here. |
Part 2 - Returns Pick-Up and Processing
In case of returns where you
would like item(s) to be picked up from a different address, the address can
only be changed if pick-up service is available at the new address
During pick-up, your product
will be checked for the following conditions:
|
Category |
Conditions |
|
Correct Product |
IMEI/ name/ image/ brand/ serial number/ article number/ bar
code should match and MRP tag should be undetached and clearly visible. |
|
Complete Product |
All in-the-box accessories (like remote control, starter kits,
instruction manuals, chargers, headphones, etc.), freebies and combos (if
any) should be present. |
|
Unused Product |
The product should be unused, unwashed, unsoiled, without any
stains and with non-tampered quality check seals/ warranty seals (wherever
applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be
formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled.
iCloud lock must be disabled for Apple devices. |
|
Undamaged Product |
The product (including SIM trays/ charging port/ headphone
port, back-panel etc.) should be undamaged and without any scratches, dents,
tears or holes. |
|
Undamaged Packaging |
Product's original packaging/ box should be undamaged. |
The field executive will refuse
to accept the return if any of the above conditions are not met.
For any products for which a
refund is to be given, the refund will be processed once the returned product
has been received by the seller.
Part 3 - General Rules for a
successful Return
1. In
certain cases where the seller is unable to process a replacement for any
reason whatsoever, a refund will be given.
2. During
open box deliveries, while accepting your order, if you received a different or
a damaged product, you will be given a refund (on the spot refunds for
cash-on-delivery orders). Once you have accepted an open box delivery, no
return request will be processed, except for manufacturing defects. In such
cases, this category-specific replacement/return general conditions will be
applicable. Click here to know more about Open Box Delivery
3. For
products where installation is provided by Theyorder's service partners, do not
open the product packaging by yourself. Theyorder authorised personnel shall
help in unboxing and installation of the product.
4. For
Furniture, any product related issues will be checked by an authorised service
personnel (free of cost) and attempted to be resolved by replacing the faulty/
defective part of the product. Full replacement will be provided only in cases
where the service personnel opines that replacing the faulty/defective part
will not resolve the issue.
