7 Days Return and Money Back Policy
If for any reason you are not satisfied with your item Theyorder.com offers for return of the item and refund for the same within 7 days of delivery. Our return and refund policies are subject to the following terms and conditions.
Request for Return and Refundy
To return an item purchased through theyorder.com, contact us on our Customer Service through e-mail and call. The request for return should be made within 07 days of the receipt of the item. The request will be processed within 7 working days of receipt of the request. The following details should be provided by you while sending us a return request: y
1) Order Id
2) Payment Details
3) Invoice Number
Process for Return and Refund
To return an item purchased through theyorder.com, simply mail us on email@example.com with your details as mentioned above or call us on our helpline customer numbers.
Shipping of Returned/ Exchanged Items:
Free shipping is available for return of item within the 07 day return and refund policy.
The customer shall bear all the shipping charges after the 07 day period expires on all products for Return/Exchange/Money back schemes.
Refund in case of non- availability
Any refunds due by theyorder.com to the Member for non-availability of product shall be made in the following manner:
Credit card: The credit card/debit card account of the Member will be re-credited with the refund amount by the theyorder.com. The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit card.
Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by the theyorder.com within seven (7) business days or as per the specific bank timelines, after the receipt of request for refund by the Member.
Cash or demand draft: If the Member has made a purchase by paying via cash or demand draft, theyorder.com shall pay the refund amount to the Member through a demand draft within seven (7) business days after the receipt of the payment by us.
Refund in case of twice order for a single product
Duplicate Clause: If customer paid twice for one product then the refund should be for one transaction via same source within 03-07 days.
Exchange or Upgrade:
The customer can exchange any product brought from us after the 07 days return period through our 7 days Exchange and Upgrade policy. This policy is subject to the following terms and conditions.
products consisting of studded Exchange at 80% of current market value
After valuation for exchange, the customer will have to pay the difference between the new item chosen and the valuation of the old item before dispatch.
Loose Diamonds sold by theyorder.com shall have the buy-back provision. All buy-backs shall be in the form of exchange and not for cash.